Legal
POPIA Policy
POPIA compliance policy for Jakkallas Digital. Information about how we process personal information in accordance with South African data protection law.
1. Purpose
This POPIA Policy sets out how Jakkallas Co (Pty) Ltd trading as Jakkallas Digital complies with the Protection of Personal Information Act, 4 of 2013 (POPIA) when processing personal information.
Jakkallas Digital is POPIA-aware and privacy-focused. This policy supports transparency and accountability in our data processing activities.
2. Scope
This policy applies to personal information processed through our website, contact channels, client engagements, marketing activities, hosting services, and related business operations.
3. Responsible Party
Jakkallas Co (Pty) Ltd trading as Jakkallas Digital is the responsible party for personal information processed in connection with Jakkallas Digital services.
Information Officer: Jacques Nel
Privacy Contact: hello@novadigital.co.za
4. Conditions for Lawful Processing
We process personal information in accordance with POPIA's conditions, including:
- Accountability
- Processing limitation
- Purpose specification
- Further processing limitation
- Information quality
- Openness
- Security safeguards
- Data subject participation
5. Consent Management
Where consent is relied upon, we obtain clear, specific, and informed consent before processing.
Website forms include a mandatory privacy consent checkbox and an optional marketing consent checkbox.
Consent records include the data subject details, consent status, timestamp, source page, and technical metadata where available.
6. Data Subject Rights
Data subjects may request:
- Access to their personal information
- Correction of inaccurate or incomplete information
- Deletion of personal information where legally permissible
- Withdrawal of consent for consent-based processing
- Objection to direct marketing
- Information about third parties who have received their information
7. Request Process
Submit POPIA requests to hello@novadigital.co.za. Include your full name, contact details, and the nature of your request.
We will acknowledge receipt and respond within the timeframes required by POPIA, subject to verification and legal exceptions.
8. Marketing Opt-Out
You may opt out of marketing communications at any time by contacting us or using unsubscribe mechanisms in our communications.
9. Security Safeguards
We implement reasonable technical and organisational measures to secure personal information against loss, unauthorised access, and misuse.
10. Operator Agreements
Where we use operators (processors) to process personal information on our behalf, we take reasonable steps to ensure they comply with POPIA and contractual safeguards.
11. Data Breach Response
We maintain an incident response process for suspected personal information breaches and will take appropriate steps in accordance with POPIA where required.
12. Complaints to the Information Regulator
If you are not satisfied with our response, you may lodge a complaint with the Information Regulator (South Africa).