Privacy Policy

This Privacy Policy explains how Jakkallas Co (Pty) Ltd trading as Jakkallas Digital ("we", "us", "our") collects, uses, stores, shares, and protects personal information when you visit www.novadigital.co.za, contact us, request services, or otherwise interact with Jakkallas Digital.

We are committed to processing personal information lawfully, fairly, and in a transparent manner in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African laws.

This website is designed with South African compliance considerations including POPIA-awareness and privacy-focused practices. It does not constitute legal certification or guaranteed regulatory compliance.

The responsible party for purposes of POPIA is Jakkallas Co (Pty) Ltd trading as Jakkallas Digital.

Registration Number: [Insert Registration Number]

Physical Address: 92 Halsnoer Cresent, Sonheuwel, Mbombela 1207

Email: hello@novadigital.co.za

Information Officer: Jacques Nel

We may collect the following categories of personal information:

• Identity and contact details: name, email address, telephone number, business name
• Enquiry details: messages, service requirements, project information
• Technical data: IP address, browser type, device information, pages visited
• Consent records: privacy consent, marketing consent, timestamps
• Communication records: emails, form submissions, support requests
• Payment-related information where applicable for invoicing and billing

We collect personal information when you:

• Complete a contact or enquiry form on our website
• Email, phone, or WhatsApp us
• Request a quote, proposal, or consultation
• Subscribe to marketing communications with your consent
• Use cookies or similar technologies where consent is given
• Engage with us as a client, supplier, or partner

We process personal information for the following purposes:

• Responding to enquiries and providing requested services
• Preparing proposals, contracts, and project delivery
• Website design, SEO, hosting, automation, and digital marketing services
• Client communication, support, and account management
• Billing, invoicing, and payment administration
• Improving our website, services, and user experience
• Analytics and performance measurement where consent is given
• Marketing communications where consent is given
• Legal compliance, record-keeping, and dispute resolution
• Protecting our website, systems, and users from fraud and abuse

Under POPIA, we rely on one or more of the following grounds:

• Consent: where you have given clear consent, such as for marketing or non-essential cookies
• Contract: where processing is necessary to take steps at your request or perform a contract
• Legal obligation: where we must comply with applicable law
• Legitimate interest: where processing is reasonably necessary for our business operations, provided your rights are not overridden

We will only send direct marketing communications where permitted by law and, where required, with your consent.

You may withdraw marketing consent at any time by using the unsubscribe link in emails or contacting us at hello@novadigital.co.za.

See our Marketing Consent Policy for further details.

We use cookies and similar technologies on our website. Non-essential cookies, including analytics and marketing cookies, are disabled until you provide consent through our cookie banner.

See our Cookie Policy for full details on cookie categories, third-party tools, and how to manage preferences.

We may share personal information with trusted third-party service providers who assist us in operating our business, including:

• Website hosting and infrastructure providers
• Email delivery services (e.g. Resend)
• CRM and project management tools
• Analytics providers (only with consent)
• Payment processors where applicable
• Professional advisers where legally required

We require processors to implement appropriate security safeguards and process personal information only for specified purposes.

Some of our service providers may process personal information outside South Africa. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place as required by POPIA.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.

Enquiry records are generally retained for up to 24 months unless a client relationship is established. Client records are retained in accordance with contractual and legal obligations.

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

See our Security Policy for further information on our security practices.

You have the right to:

• Request access to personal information we hold about you
• Request correction or deletion of personal information where applicable
• Object to processing in certain circumstances
• Withdraw consent where processing is based on consent
• Request restriction of processing in certain circumstances
• Lodge a complaint with the Information Regulator (South Africa)

To submit a privacy request, contact us at hello@novadigital.co.za with sufficient detail to identify you and describe your request.

We may need to verify your identity before processing certain requests. We will respond within a reasonable period as required by POPIA.

If you believe your personal information has been processed unlawfully, you may contact us first so we can try to resolve the matter.

You also have the right to lodge a complaint with the Information Regulator (South Africa).

Our services are directed at businesses. We do not knowingly collect personal information from children under 18 without appropriate consent.

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect the latest version.